Terms of Service

CarnivalX is a marketplace that connects buyers and sellers of Carnival costumes, event tickets and related items. CarnivalX does not own inventory; we facilitate transactions, collect a platform fee and help manage the flow of payments between buyer and seller.

You must be at least 18 years old to use CarnivalX. You are responsible for keeping your account credentials secure and for all activity that happens under your account.

Sellers are responsible for the accuracy of their listings. Items must be authentic, lawful to sell and described honestly. Prohibited items may not be listed (see our Prohibited Items policy).

Payments are processed by Stripe. CarnivalX collects payment from buyers and holds funds on the platform until the buyer confirms receipt — this is separate from seller payout via Stripe Connect. CarnivalX charges a Marketplace Fee on completed sales and Buyer Protection at checkout. Shipping is paid by the buyer at checkout and is used toward delivery; it is not paid to the seller as additional income. See the Fees page for details.

If something goes wrong, buyers and sellers can open a dispute. CarnivalX may mediate and, where appropriate, issue refunds or release payouts in line with our Buyer Protection policy.

CarnivalX provides the platform 'as is'. To the extent permitted by law, we are not liable for the conduct of buyers or sellers or for indirect or consequential losses.

We may update these terms from time to time. We will notify you of material changes. Continued use of CarnivalX means you accept the updated terms.